COURTENAY -- Two people have been arrested following a weekend assault on a security guard at a Courtenay hotel.

According to one of the directors of the security firm at the Travelodge Hotel in Courtenay, one of the guards was assaulted Saturday evening by two people who were not guests of the hotel.

These days it seems like everyday there is some new app or account that needs to be created or kept up to date. Whether it be for work, family reunions, online shopping or myriad of other things, no matter what, a new password will be required. However, we do not always realize how much information these simple (or not so simple) keywords and numbers keep hidden and secure from troublesome hands. 

A study analyzed over 18 million passwords to find the 20 most common ones. The goal of the research was also to find patterns in the way people searched the web that could help hackers around the world. 

Here at the 20 most used passwords:

The best way to prevent theft and fraud is to create an environment where customers and employees don't have a chance to get away with it. Here are a few ways to help your company or business stay safe.

Vancouver Police recently shared the results of an operation they ran targeting shoplifters. 130 convictions were secured.

Most importantly, the prevalence of violent shoplifting incidents proves itself to be highly alarming.

Here are 12 safety tips for Loss Prevention Officers and Retail Security Guards.

-Always introduce and identify yourself as security twice- especially if you are in plain clothes- so there would be no confusion.

-Risk vs Reward: Regardless of the store's SOP, guards need to factor for themselves and calculate the risks vs rewards of any attempt to arrest, detain or recover merchandise.

Security is as much about protecting people and property as it is about serving and assisting.  This is why we have high expectations of our teams to deliver excellent customer service.  Interestingly, however, customer service is still the less familiar and perhaps less popular concept when it comes to security, and hence something that many entry-level guards have to be trained and coached on.  
At JTFSecurity we base our customer service ethic for our guards on three R’s: Reliability, Responsiveness, and Relationship Building.

A security guard’s responsibility is to handle individuals with different personality types in the best possible way. When dealing with irate individuals, a security guard must always:
 

Nowadays, a protective agent can mean many things and have many different roles: there are Executive Protection Officers, Asset Protection Agents, Patrol Officers, Bodyguards, Security Guards, Security Managers and the list goes on. Even if the job descriptions of these titles diverge, all these security specialists need similar qualities to be good at their job. Here are 6 attributes that protective agents should possess:

It is as if we all suffer from some level of cognitive dissonance. The difference between feeling safe and being safe. And long the way are the many agencies, organizations, policies, plannings that most civilians entrust with their personal safety- us- the security professionals.

Yet, as I get to the airport in the back of my Uber I cannot but notice the planes taking off in abrupt ascents less than 800 meters from us. There are also the various police agencies, private security companies, airport greeters, and in many airports around the world- heavily armed military personnel. But today, I am only flying nationally from Vancouver Island to Toronto...

For security professionals, it’s important to remember the different types of communication styles that are available to you. Here is a shortlist of

some basic ones …. 

5 Types of Communication Styles

Passive communication.

Aggressive communication.

Submissive communication.

Naturally, we will all favor one or two types, but it's important to know them all...

“SPEAKING ONLY WORKS IF IT GOES INTO A LISTENER”

YOUR SILENCE IS GOLDEN—STAY GOLDEN! Ask if they want to add anything.

Choose a goal that “resolves” the antagonism by getting beyond the conflict toward an agreement.  

1. Listen first
2. Check your understanding for accuracy

Body Language is older than spoken language. If the human race is nearly 3 million years old, human speech is only 100,000.

As a security professional, it is vital that you develop the skill of observation. Take the time to learn how to read and decode body language: first individuals and then of groups of people.

Here are a few mistakes I’ve seen security guards make …

The COVID-19 pandemic has spurred an enormous demand for security guards, whose job descriptions have been expanded to include temperature checks, grocery store crowd control and — in at least one case — removing bodies from a morgue.

Have you ever been in the middle of a heated conflict where deescalation could have been useful? Here are 9 useful, basic but important tips to help you deescalate a situation without the use of force and in a respectful way.

The JTFSecurity administrative team is delighted and thankful to announce that the Comox Valley Chamber of Commerce  has nominated JTFSecurity (not in one category) but in 3 categories for the Chamber 2020 Awards that will be held virtually on January 30th, 2021.

Not only that, we are even more thrilled to also be a 2020 Chamber Award finalists for the....

Security guards need to respond to changes in their environment, which includes actions such as traffic movement, ensuring the safety of persons between and within locations, monitoring and managing the access and departure of persons and vehicles and observing and monitoring people. Security guards need to be aware of the correct way to deal with these situations. They should have the knowledge and skills required to assess the security of physical environments, to apply basic aspects of security in their roles and to assess the impact of drug use in the context of safety for oneself and others. 

It has been a long time coming! By popular demand, JTFSecurity is looking forward to bringing our socially conscious, progressive and refined approach to security management to the province of Ontario.

Dedicated to a superior approach to managing our client’s needs, we look at serving our retail clientele with specific brand protection, access control, pandemic measures, loss prevention and general static & patrol guards duties.

Read your licence carefully to ensure it is correct. It should identify you and:

• The types of security services you are authorized to perform, as well as
• Any conditions attached to your licence

If you have any concerns about your licence, contact Security Programs.

What to Know

• You may only use restraints or work with a dog with the Registrar’s authorization, which is listed on the back of your licence along with any conditions.
• You must carry your licence at all times when doing security work.

As a security guard, you face various risks in the workplace, and to help protect others to the best of your abilities, you need to make sure you feel safe too. While each working environment presents its own challenges, there are numerous steps you can follow to perform at the top of your game. Read on from SafeGuard to learn 7 tips you can follow to stay safer in the workplace.

A security guard watches out for uncommon events, prevents theft, guards a facility or item and otherwise works in the business of keeping things safe. Whether the guard works during the day or night, there are items that a guard should always watch out for. A security checklist will vary with each facility or the specific item, object or location that the guard keeps watch over, but there are certain common keys to any security guard's checklist.

Security guards are expected to respond to emergency situations and to minimize the impact caused where the security guard is working. They may be required to perform a variety of duties during emergency procedures and should understand the importance of scene management.